HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org/.

• Title: Vice President, Loan Operations Manager
• Department: Commercial Lending
• Reports To: Senior Vice President, Commercial Lending Manager
• Supervises: AVP, Loan Operations Supervisor, Commercial Loan Closing Assistant, and Post Closing Specialist
• Job Classification: Full-time; Exempt
• Location:  Onsite -  Jackson, MS

The Vice President of Loan Operations Manager is responsible for managing the full loan operations lifecycle—from origination through servicing—for the Commercial and Small Business Lending portfolio. This role oversees all aspects of business loan servicing, including support for loan closings, loan boarding, disbursements, documentation, insurance verification, payment processing, and collateral recording maintenance. The VP is accountable for these functions from loan approval through final payoff. This position is based at the corporate office in Jackson, MS.

Responsibilities

• Retain ownership of the loan core system, Northridge Loan System (NLS). The VP must have experience with NLS or a comparable loan processing platform.
• Oversee and review all aspects of business loan servicing to ensure accuracy, timeliness, and regulatory compliance.
• Develop and implement strategic initiatives to optimize loan operations, enhance risk management practices, and maintain regulatory compliance.
• Collaborate with internal departments—including Fiscal, Loan Closing, Compliance, Underwriting, Portfolio Management, and others—to support the safety and soundness of loan servicing operations.
• Manage and maintain the institution’s relationship with the Federal Home Loan Bank.
• Review and interpret loan documentation to assess requirements, support accurate loan boarding, and develop related strategies.
• Demonstrate proficiency in loan participations, effective interest rate calculations, rate changes, and interest recalculations.
• Provide support during internal audits and NCUA examinations.
• Lead, train, and develop a high-performing team in loan processing, servicing, and post-closing functions.
• Partner with the Commercial Lending Systems Manager and other stakeholders to maintain daily operational reporting. Deliver regular KPI and performance updates to Senior Management.
• Collaborate with the Portfolio Management team to maintain and oversee the property tax reporting system, Lereta.
• Create and maintain detailed lending workflow documentation and process maps.
• Ensure efficient and accurate execution of all loan processes, including closings, documentation, and ongoing servicing.
• Maintain full compliance with applicable banking regulations and loan-related laws. Stay current with all NCUA regulatory updates.
• Proactively identify and mitigate operational risks related to loan processing and servicing.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in accounting or related business / finance field or Equivalent experience
• 10+ years’ experience in banking / lending.
• Experience in Northridge Lending Software, strongly preferred.
• Experience in Baker Hill / NextGen solution, preferred.
• Ability to communicate professionally both oral and written
• Proficient in Excel, navigating multiple computer systems, and Loan Administration

Comprehensive Benefits Package:

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
•  Tuition Reimbursement, Professional Development